Support & FAQs
Support
We want ThoughtStore to help you feel more in control of health anxiety. If something isn't working as expected, you'll find answers to common questions below.
Getting Started
What is ThoughtStore for?
ThoughtStore helps you track health anxiety thoughts, spot patterns over time, and feel more in control. It's a private space to log worries, understand your triggers, and take a breath when things feel overwhelming.
Is ThoughtStore a replacement for therapy?
No.
ThoughtStore is a self-help tool, not a medical device or therapy replacement. If you're struggling with health anxiety, please consider speaking with a GP, therapist, or mental health professional. ThoughtStore works well alongside professional support.
How do I get started?
Open the app and tap Thought Entry to log your first thought. Choose a category, trigger, and severity level. That's it, you're tracking.
Logging Thoughts
Under Construction
Thought Echo
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Patterns & Insights
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Breathing Exercises
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Your Data & Privacy
Where is my data stored?
All your data is stored locally on your device. Nothing is sent to our servers. We never see your thoughts.
Is my data backed up?
Only if you have Apple iCloud Backup enabled on your device. ThoughtStore data is included in your device backup, which is encrypted by Apple Inc.
How do I export my data?
Go to Settings and tap Export Data. You'll receive a file you can save or share.
How do I delete all my data?
You can delete individual thoughts within the app, or uninstall the app to remove all data. Deletion is permanent and cannot be undone.
Can anyone else see my thoughts?
No. Your data stays on your device. If you share your device with others, consider enabling Face ID or Touch ID in the app settings for additional privacy.
Technical Issues
The app won't open
Try these steps:
- Close the app completely and reopen it
- Restart your device
- Check for app updates in the App Store
- If the problem persists, uninstall and reinstall (note: this deletes your data unless backed up)
Charts aren't displaying correctly
Make sure you have data logged for the selected time period. Try changing the filter to "All Time" to confirm data exists. If charts still look wrong, please email us with a screenshot.
The breathing animation isn't working
If you have Reduce Motion enabled in your device settings (Settings > Accessibility > Motion), animations are automatically simplified. This is intentional for accessibility.
I found a bug
Please email us at hello@thoughtstoreapp.com with:
- What you expected to happen
- What actually happened
- Your device model and iOS version
- A screenshot if possible
We read every message and appreciate your help improving ThoughtStore.
Accessibility
Does ThoughtStore work with VoiceOver?
Yes. ThoughtStore is designed to work with VoiceOver. All screens and interactive elements have accessibility labels.
Does ThoughtStore support Dynamic Type?
Yes. The app respects your system text size settings. Go to Settings > Display & Brightness > Text Size on your device to adjust.
I have a suggestion for improving accessibility
Please email us. We're committed to making ThoughtStore usable for everyone and welcome feedback.
Still Need Help?
We're a small team and read every message personally. Drop us an email at hello@thoughtstoreapp.com and we'll get back to you within 48 hours.