Website Privacy Policy
Last updated: September 2026
About this policy
This privacy policy explains how ThoughtStore Limited handles personal information when you visit thoughtstoreapp.com or contact us through the website.
ThoughtStore Limited is the data controller for personal information covered by this policy.
ThoughtStore Limited
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company number: 16932188
Email: hello@thoughtstoreapp.com
This policy relates to the ThoughtStore website.
Information about privacy within the ThoughtStore app can be found in our separate App Privacy Policy.
Information we collect
We aim to collect as little personal information as possible through this website.
When you visit the website, our hosting provider may process technical information needed to provide, secure and maintain the website. This can include information such as your IP address, browser and device information, pages visited, date and time of access, and technical request information.
If you contact us by email or through a website contact form, we will receive the information you choose to provide, such as your name, email address and the contents of your message.
Please do not send sensitive health information through the website or by email.
How we use your information
We may use information collected through the website to:
- operate, maintain and secure the website;
- understand basic website usage and performance;
- respond to enquiries or requests you send us;
- investigate technical problems or misuse; and
- meet our legal or regulatory obligations.
Where UK data protection law requires a lawful basis, this will normally be our legitimate interests in operating and securing the website and responding to enquiries, or compliance with a legal obligation where applicable.
Website hosting and analytics
Our website is hosted by IONOS.
IONOS may process technical information when you access the website in order to deliver and protect the service. Where enabled, IONOS website statistics or analytics may also provide us with aggregated information about use of the website.
Cookies
The website may use cookies or similar technologies that are necessary for it to operate correctly.
If we use optional analytics or other non-essential cookies that require consent, we will provide appropriate information and choices through the website.
You can also control cookies through your browser settings.
Advertising and tracking
ThoughtStore does not use the website to build advertising profiles about you, and we do not sell your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or security requirements.
For example, correspondence you send us may be retained for a reasonable period where we need a record of an enquiry or our response.
Sharing your information
We may use trusted service providers to operate the website and related services. These providers may process information on our behalf only where necessary to provide their services.
This includes our website and hosting provider, IONOS.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
We do not sell your personal information.
International transfers
Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is permitted under UK data protection law.
Your rights
Depending on the circumstances, UK data protection law may give you rights over your personal information, including the right to request access to it, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, and request portability in certain circumstances.
To exercise your rights, contact us at hello@thoughtstoreapp.com.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.
Links to other websites
Our website may contain links to websites operated by other organisations, such as the Apple App Store. We are not responsible for the privacy practices of those external websites. Their own privacy policies apply when you use them.
Changes to this policy
We may update this privacy policy when the website, our services or relevant legal requirements change. The latest version will always be published on this page.